Free download and read ebooks online Good To Great CX - Customer Experience Strategy To Execution by Isabella Villani full book PDF ePUB Audiobook. Download a free ebooks and kindle audiobook Good To Great CX - Customer Experience Strategy To Execution with ISBN id 9780994542472 full page with book summary. Isabella Villani book PDF ePUB of Good To Great CX - Customer Experience Strategy To Execution published by in 2016-09-05. Good to Great CX released with category Business & Economics with total 240 pages.
📖 Good To Great CX - Customer Experience Strategy To Execution by Isabella Villani read book online
How do you attract and retain customers in a world where they're writing the rules? Businesses must now operate in a highly contested global marketplace where customers demand a personalised experience across multiple channels. Customer experience (CX) has evolved rapidly as digital technology has advanced - customers now have multiple channels of contact and far more choice. Customer loyalty is no longer a given - it must be won. The corporate landscape is in the midst of a revolution. Performance metrics now focus on increasing customer satisfaction and minimising customer effort. Both in the public and private sectors, the message from the top emphasises robust customer experience strategy. Services must be consistent and tailored to customers' and organisations' needs. Isabella Villani is a leading CX professional who has been developing new approaches to customer experience for almost two decades. Incorporating industry best practice methodologies, she offers you the insights to develop your own strategy and successfully implement it within your organisation. Isabella outlines the tricks and traps of managing customer interaction in an omnichannel environment and identifying how to put customers at the centre of your business, where they belong. --
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“The planet is fine. The people are fucked.” ― George Carlin
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